The hidden-pricing tax
Visitors who see "Contact us for pricing" make one of three choices: assume the product is too expensive and leave, do extra research to find a price elsewhere, or fill out the form. The third group is small. Price Intelligently's research across thousands of SaaS pricing pages found that companies under $1k ARR-per-customer who hide pricing convert at roughly 60% the rate of those who show it.
When hidden pricing makes sense
Three cases: (1) Genuinely custom contracts where price depends on usage you can't predict (enterprise SaaS over $50k ACV, infrastructure pricing). (2) Multi-product bundles where the discount logic is complex. (3) Markets where competitors don't show pricing and showing yours becomes a liability. For everything else, transparency wins.
The "starting at" pattern
If your pricing varies but you're not full enterprise, show "Starting at $X/month" with a clear path to a configurator or sales call. This gives visitors enough to self-qualify out without the "contact us" dead end. Analyze your pricing page to see how your structure scores.